SANTA FE — In light of the devastating fires in Lincoln and Otero counties, the New Mexico Human Services Department (HSD) is taking action to replace both lost food and EBT cards for Supplemental Nutrition Assistance Program, (SNAP) customers.

People impacted by the South Fork and Salt fires will have until July 17, 2024, to report their food loss due to the disaster and request a replacement of their regular SNAP food benefits. For added convenience, HSD has established a temporary field office at the Roswell Civic Center, 912 N Main St, Roswell, NM 88201. Staff is available onsite from 8 a.m. to 5 p.m. to enroll New Mexicans in Medicaid and SNAP.

To qualify for replacement of SNAP benefits, the household must:

  • Report the food loss, verbally or in writing, to the Human Services Department no later than July 17, 2024.
  • Live in one of the following affected Zip codes: 88312, 88345, 88355, 88346, 88340

“We have dedicated teams on the ground assisting New Mexicans impacted by the wildfires,” said Niki Kozlowski, Income Support Division Director for the NM Human Services Department. “The devastation in Lincoln and Otero counties deeply impact us, and we are working to support those communities.”

New Mexicans who receive SNAP or cash benefits can get a replacement EBT card by downloading the FIS EBT Edge app, visiting www.ebtedge.com, calling the FIS card service call center at 1-800-843-8303, contacting HSD at 1-800-283-4465, or by visiting any HSD field office in the state.

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We talk, interpret and smile in all languages.  We provide written information to our customers in both English and Spanish and interpretation services are available in 58 languages through our provider, CTS Language Link. For our hearing, and speech impaired customers, we utilize Relay New Mexico, a free 24-hour service that ensures equal communication access via the telephone to individuals who are deaf, hard of hearing, deaf-blind or speech disabled.

The Human Services Department provides services and benefits to 979,421 New Mexicans through several programs including: the Medicaid Program, Temporary Assistance for Needy Families (TANF) Program, Supplemental Nutrition Assistance Program (SNAP), Child Support Program, and several Behavioral Health Services.